Dear Michael Dell (an open letter)

Mr. Dell,

When I paid for next day service on my warranty I had no idea you would use a shipper that requires a signature. As you can imagine it's difficult to repair your computer using a post it note from DHL. Had the technical support person warned me of this fact, you know on the off chance that I actually worked for a living, I would've used my work address or some other option. No, sadly I wasn't warned so when I got home yesterday it was not my much needed part that was on my door step but a note. DHL has assured me this is at Dell's request, and under normal circumstances they would've left the parcel.

So next day really means 2 days player. Since you have obviously failed to see things from your customer's perspective, I thought I'd take a moment to state my case. Are 24 hours critical to me? Not really, but what we are talking about is a frustration in an increasingly frustrating world.

Let's try and keep it real.